Your satisfaction remains our highest priority. Below is our transparent return and refund policy:
Items must be unused, unworn, and in their original condition (all tags intact, no stains, odors, or damages).Final sale products (marked "Final Sale") and personalized/customized items are not eligible for return or refund.
We do not offer direct exchanges at present. If you wish to change the size or style of your purchase, please place a new order for the desired item and submit a return request for your original product within 30 days of delivery.
- Initiate a Return: To start the return process, send an email to our customer support team at [email protected] with your order number and specific details of the items you intend to return.
- Receive a Return Label: Eligible customers located in the United States and Canada will be sent a pre-paid return shipping label via email.
- Ship the Items: Pack the items securely (original packaging is preferred) and drop off the package at the carrier specified on the label.
- Processing Time: Returned items will be inspected within 3–5 business days of receipt. Approved refunds will be credited back to your original payment method (it may take 5–7 business days for the refund to reflect on your bank statement).
If you receive a damaged, defective, or incorrect product, please email
[email protected] within 7 days of delivery (please include photos of the item and your order details).
For orders shipped to Canada, any import duties, taxes, or customs fees levied by the Canada Border Services Agency (CBSA) or the carrier are non-refundable. Upon returning an item, we will refund the product price (and our original shipping fee only if required by law and the return is a result of our error). Import duties, taxes, and customs fees are excluded from the refund.
If you have any additional questions, please feel free to contact us. Email:
[email protected]
